Safe travel for all
The safety of our drivers and passengers is paramount.
It is not mandatory for our drivers to wear a face covering, and they are advised to follow current Government guidelines. The company recommends that all its drivers wear a face covering if it does not impact on the driver’s ability to drive safely.
Passengers must wear a face covering in a taxi or PHV, unless they are exempt.
Due to the close proximity between driver and passenger, especially in Private Hire Vehicles we are making the following changes to help protect you the passenger and our drivers.
Passengers who are unable to wear a face covering can now request a vehicle type that will meet with these requirements, our aim is to protect both the driver and passenger. To book your vehicle please call 0151 201 1111 and ask to speak to an operator who will then assist with your booking, helping to keep you safe.
If you cannot wear a face covering or are exempt from wearing a face covering please notify us before you travel, and we will do all we can to provide you with safe transport.
To see the Government guidance in full regarding Coronavirus (COVID-19): taxis and PHVs please visit https://www.gov.uk/guidance/coronavirus-covid-19-taxis-and-phvs#picking-up-passengers
For our drivers - Covid-19 preventive measures:
Wash your hands for minimum 20 seconds in soap and hot water.
Carry tissues for sneezes and coughing. Avoid handkerchiefs, unless they’re disposable.
Dispose of any used tissues in the bin immediately
Avoid unnecessary contact with people outside your household
Whilst you are driving, where possible:
Apply alcohol-based hand sanitiser frequently after every journey and when handling money.
Carry anti-bacterial wipes and/or disinfectant cleaning products.
Clean high-contact internal and external surfaces regularly:
- Steering wheel, gear-stick, indicators, car keys.
- Interior and exterior door handles, boot handle.
Complete a full interior clean before and during your shift where possible.
Where possible, ask passengers to use the backseat.
Avoid passenger contact, e.g. food and drink offerings.
View official news and information outlets rather than social media for the latest updates.
SHOULD YOU NEED TO SELF-ISOLATE
We are here to support you.
Buy your products online/over the phone using the retailers preferred means - get a booking ID / reservation number.
Call us on 0151 201 0001 or 0151 201 1111, and request a click and collect booking.
Tell our booking agent, where and when you want your item collecting from and where you want it delivered to.
Provide the booking ID / reservation number, along with your name used for the reservation.
We will provide a fixed fare quote allowing you to pay by card over the phone.
We will dispatch a driver to collect your order who will deliver direct to your front door.