Terms and conditions of travel

Argyle Satellite Ltd Customer Terms and Conditions

Argyle Satellite Ltd (Argyle Satellite) is limited company incorporated and registered in England with company registration number 10755797.

Argyle Satellite is a licensed private hire operator and provides a private hire vehicle and taxi booking service for Customers.  The service is provided under these terms and conditions.

By making a booking with Argyle Satellite, you (the Customer) agree to be legally bound by these terms and conditions.

If you have an account with Argyle Satellite and make a booking using that account, separate terms and conditions will apply and you should refer to the account holder for details.

1. Booking Service

1.1 Argyle Satellite is acting as an agent between the Customer and the Driver. Argyle Satellite offers the booking to a Driver and when he or she accepts it, a contract is formed between the Customer and the Driver.

1.2 In consideration for the driver carrying out your journey, you will pay that driver either directly by giving him cash, or indirectly via Argyle Satellite’s debit/credit card payment system.

1.3 Bookings are not subject to VAT unless the driver carrying out your booking is VAT registered, in which case VAT will be charged in addition to the fare.

1.4 All telephone calls, including when you call to make a booking, are recorded for training, monitoring and service improvement purposes.

2. Booking confirmation and cancellation

2.1 Argyle Satellite may in its absolute discretion without liability and without giving reasons refuse to accept any booking.

2.2 All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, oral confirmation or the screen on the App. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.

2.3 In the event that Customers are not outside the designated pickup area or the Company is not able to make contact with the Customer after 30 minutes, the Company may cancel the booking.

2.4 In the event of cancellation by the Customer or passengers, the Customer may be liable for cancellation charges.

2.5 For bookings going to an airport or train station, the Customer is responsible for ensuring that their pickup time allows enough time to arrive early enough to make their on-bound flight or train journey in accordance with the transport operator’s advice and with contingency for any unforeseen traffic delays.

2.6 Argyle Satellite is not liable for any missed onward flights or train journeys.


3. Pricing

3.1 Argyle Satellite operates a mileage based tariff for journeys based on the distance, pickup and drop off location. There is a minimum price for any booking.

3.2 For web and app bookings, estimated prices are provided automatically at the time of booking for App or online bookings. Any time or fare estimates given to you at the time of making your booking are estimates only.

3.3 Argyle Satellite reserves the right to review prices from time to time.

4. Waiting Time Allowance and Charges.

4.1 Passengers have up to 5 minutes after the booked time to enter the booked vehicle without incurring waiting time charges for non-airport pickups.

4.2 If the passenger gets in the vehicle after 5 minutes for a non-airport pickup, waiting time is charged for every minute past the booked pickup time.


5. Airport Pickup Bookings

5.1 For airport pickups the Customer must provide the correct flight number and origin airport. A ‘Meet and Greet’ service is provided where the Driver will park in the short-term car park, wait in the arrival’s hall for passengers with a name board carrying the passenger’s name.

5.2 The cost of the short-term car park is charged to passengers at its cost price and a copy of the ticket can be provided to the Customer on request.

5.3 The driver will track the published flight arrival time and allow passengers 30 minutes to come through customs.

5.4 Argyle Satellite reserves the right to charge waiting time if the passenger has not come through Customs after 30 minutes. The charge will apply from 30 minutes after the flight arrival time.

5.5 If the Customer wishes to select a later pick-up time later than 30 minutes after the scheduled arrival time, they must call the booking office and advise the operator so that notes can be added to the booking.

5.6 Argyle Satellite reserve the right to request full advanced payment for any inbound airport bookings (from airport to destination) including any tolls or minimum set parking fees.


6. Availability of Vehicles

6.1 Argyle Satellite provides its service subject to availability. There is no guarantee that a vehicle will be available at the time of the booking.

7. Cancellation Charge

7.1 Argyle Satellite reserves the right to request payment in advance for certain journeys. A cancellation charge may be payable for these bookings if cancelled when the vehicle is already on route to the pick-up, or cancelled less than 60  minutes before the booked pick-up time.

8. Soilage Charge

8.1 In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied of up to £50.

9. Customer Obligations

9.1 The Customer agrees:

9.2 To pay all charges arising out of your use of the Services which are in accordance with these terms and conditions.

9.3 Not to use Argyle Satellite for any unlawful or illegal purpose and to comply with all applicable laws;

9.4 To treat with respect and not be abusive or violent towards any Argyle Satellite employees, staff, other customers, or drivers.

9.5 Not to consume alcohol while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated;

9.6 To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;

9.7 To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles;

9.8 To indemnify Argyle Satellite against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of the Website, the App and/or the Services;

9.9 To be liable for the cancellation fee if the Customer cancels a booking outside the time allowed;

9.10 To be liable for any soiling or damage to a vehicle caused by passengers travelling on a journey booked by the Customer;

9.11 To permit charges to the Customer’s credit or debit card to cover any cancellation, repair or cleaning charges.

10. Extent of Argyle Satellite’ Liability

10.1 Any quoted pick up or journey times are best estimates and Argyle Satellite shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall Argyle Satellite have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.

10.2 Argyle Satellite shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Argyle Satellite.

10.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Argyle Satellite is not liable for any claim for loss of or damage to any such items.

10.4 If Argyle Satellite cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Argyle Satellite may, with the Customer’s consent, arrange for an alternative transport provider to fulfil the booking on its behalf.

10.5 Argyle Satellite accepts no liability for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.

10.6 Any claim or complaint shall be notified by the Customer to Argyle Satellite within 10 days of the date of the relevant booking taking place for account bookings and non-account bookings.

10.7 Subject to the provisions of this clause 1 and except in the case of death or personal injury, Argyle Satellite’ aggregate liability arising from or in connection with the provision of the Services to its Customers under these terms and conditions shall not exceed £100.

11. Data Protection

11.1 Argyle Satellite is committed to protecting and respecting your privacy, all data collected and used by Argyle Satellite is held in accordance with the relevant legislation and is subject to our Privacy Policy.

12. Alteration to these Terms & Conditions

12.1 Argyle Satellite may alter these terms and conditions from time to time and post the new version on its website, following which all Bookings will be governed by the new version. The Customer must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of the booking concerned.

13. Severance

13.1 If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.

14. Third party rights

14.1 No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.

15. Applicable Law

The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by Argyle Satellite shall be subject to the exclusive jurisdiction of the Courts of England and